Questions about term-in? Feedback? Technical issues? We're personally available — no bot, no call centre, but the founder directly. Write to us and we'll respond quickly and honestly.
Average response time: under 24 hours
Alternatively, you can also reach us directly by email. We read every message personally and usually respond within a few hours. On weekends it may take up to 24 hours.
Have a question before signing up? Write to us — we advise honestly and without obligation. If term-in isn't the right solution for your salon, we'll tell you that too. Have a technical problem? Describe it as precisely as possible — ideally with a screenshot. The more precise your description, the faster we can help. Have an idea for a new feature? We're listening. Many of our best features came from customer feedback. If your idea is relevant for other salons, we'll implement it.
Usually within a few hours during business hours (Mon-Fri 9am-6pm). On weekends it may take up to 24 hours. Urgent technical issues are prioritised.
Yes — 14 days free, no credit card required. All features available. If you have questions during the trial period, contact us anytime.
Currently we offer support via email and X/Twitter. Since term-in is a one-person project, phone support wouldn't be reliable enough. In return, our written responses are all the more thorough.
Check out our interactive demo — it shows all features in 60 seconds. If you still have questions afterwards, write to us.
Report the bug via email with as precise a description as possible (What did you do? What happened? What did you expect?). Screenshots help enormously. We prioritise bug fixes and will inform you as soon as the issue is resolved.