No video needed. See step by step how your clients book via AI, receive automatic reminders and leave a Google review after their visit.
A small chat button appears on your website — bottom right, unobtrusive but always visible. One click and the booking dialog opens. No form with 10 fields, no account required. Alternatively, clients can access it directly via your booking link — shareable via Google Business, Instagram, WhatsApp or business cards. Available 24 hours a day, 7 days a week.
No dropdowns, no calendar selection, no category maze. The client simply writes what they want: "Tomorrow 3 PM haircut" or "Next Wednesday balayage with Lisa". The AI understands natural language in German and English — including colloquial expressions, abbreviations and various date formats. The booking process feels like a WhatsApp message to a real person.
Within 2 seconds, the AI analyzes the request, checks calendar availability and confirms the appointment. For conflicts, it automatically suggests alternatives: "3 PM is unfortunately taken — 3:30 or 4:00 PM would be available." All in a natural conversation flow, without page changes or reloading. The drop-off rate drops from 40-60% with traditional forms to under 20%.
24 hours and 2 hours before the appointment, your client receives a friendly SMS reminder. This reduces no-shows by up to 60 percent. Clients can cancel or reschedule via reply SMS — the freed slot automatically becomes available for other clients. You don't have to do anything, the system works in the background. For an average salon with a 15 percent no-show rate, this saves 3,000 to 6,000 euros per year.
2 hours after the appointment, your client automatically receives an SMS with a direct link to your Google review page. The message is friendly and unobtrusive: "How was your visit? We'd love your feedback." Salons using this feature increase their Google reviews by an average of 300 percent within 3 months. More reviews mean better Google ranking, which in turn brings more new clients. An automated growth cycle.
How do clients book an appointment today — and how could it be? Here you can see a direct comparison of the most common methods with the term-in AI solution.
| Criteria | Phone Booking | Online Calendar | term-in AI Chat | |
|---|---|---|---|---|
| Availability | Only during opening hours | Delayed response | 24/7 | 24/7 instant |
| Booking Duration | 3-5 minutes | 5-15 minutes | 2-3 minutes | 30 seconds |
| Language / UX | Natural | Natural | Forms & dropdowns | Natural (AI) |
| Staff Effort | High — every call interrupts | High — every message manual | Medium — maintenance required | Zero — fully automated |
| Double Bookings | Common under stress | Possible | Eliminated | Eliminated |
| SMS Reminders | ✗ | ✗ | Often extra charge | ✓ Included |
| Google Reviews | ✗ | ✗ | ✗ | ✓ Automatic |
| Client Drop-off Rate | 20% | 35% | 40-60% | Under 20% |
| Cost per Booking | €2-3 (time spent) | €1-2 (time spent) | €0.50-3 commission | €0 commission |
Phone booking interrupts your workflow: on average, a booking call takes 3-5 minutes, and each interruption costs an additional 2-3 minutes to regain focus. With 15 calls a day, you lose over an hour of productive work time. WhatsApp is more convenient for the client, but you type manually and have to check the calendar yourself. Online calendars like Calendly or Treatwell have high drop-off rates because clients have to click through categories, dropdowns and forms. term-in combines the natural feel of WhatsApp with the automation of an online system — without commission, without effort.
The term-in AI is more than a simple chatbot. Here you can see what happens behind the scenes with every booking request — in milliseconds, fully automated.
The AI analyzes the client's message using Natural Language Understanding. It recognizes entities such as services ("haircut", "balayage", "beard grooming"), time references ("tomorrow 3 PM", "next Wednesday", "this week"), stylist preferences ("with Lisa", "with the gentleman from last time") and even colloquial expressions ("Could you set me up with an appointment?"). The system understands German and English, including dialects and abbreviations.
Within milliseconds, the AI checks the current calendar: Which slots are available? Which staff member offers the requested service? How long does the service take? Are there buffer times between appointments? Breaks and holidays are automatically taken into account. For conflicts, the AI generates up to three alternative suggestions, sorted by proximity to the original request.
After confirmation by the client, the appointment is saved to the database, the calendar is updated and a confirmation SMS is sent. At the same time, the automatic reminders (24h and 2h before) are scheduled and the review request (2h after the appointment ends) is prepared. The entire process takes under 2 seconds — the client experiences an instant response.
Every interaction improves the system. The AI learns which phrases your clients use, which services are most frequently requested and what your salon-specific language looks like. After 2-3 weeks of use, the system understands even unusual requests precisely. When the AI is uncertain, it politely asks for clarification — just like a human receptionist.
term-in is flexible and adapts to different salon types. Here you can see how different businesses benefit from AI booking.
In the term-in dashboard, you have full control over your salon — all appointments, clients and statistics at a glance. The dashboard is mobile-optimised and accessible from anywhere. Whether on a tablet between two clients or on the sofa in the evening — you see in real time who has booked, which reminders have been sent and what your utilisation looks like.
The booking widget is active around the clock. 42 percent of booking requests come after 8 PM — when your salon is closed. Without online booking, you lose these clients to competitors who are digitally accessible. With term-in, your appointment scheduling runs automatically: bookings are accepted, reminders sent, reviews requested. You open your dashboard in the morning and see the fully planned day — without having answered a single call.
The AI learns from every interaction. The longer you use term-in, the better the system understands your services, your clients and your availability. After just a few weeks, even unusual booking requests are precisely understood and processed. And when the AI is uncertain, it asks the client — politely and in natural language, just like a human receptionist.
Do I need to install anything? No. term-in is a web application — you only need a browser. The widget is embedded on your website via copy-paste. There is no app that your clients need to download.
How long does setup take? Under 10 minutes. You register, enter your services and working hours, copy the widget code — done. The AI starts accepting bookings immediately.
What happens after the 14-day trial? You choose a plan or your account is paused. No automatic charges, no hidden costs. Your data is retained for 30 days in case you decide later.
Does it work without my own website? Yes. term-in automatically creates a booking page at term-in.app/your-salon. You can share this link anywhere — Google Business, Instagram, WhatsApp, business cards.